General Information
Your Account
- What is a Sort code and ABA code?
- American metric system
- Can I use multiple devices?
- Reporting an issue with your account
- Why was my ID document/Passport not accepted?
- I cannot access my old email. How to insert a new one?
Missions
- Why is the "Reserve" button not active?
- Why do I need to take the Onboarding Mission?
- Gender/age filtered missions
- What does the error 'Time Expired' mean?
- Social Distancing Mission
- Can I perform 2 missions at the same time if they are in the same store?
Payments
- How can I create a PayPal or Qiwi account?
- Why does my payment remain 'in progress'?
- How can I cancel my withdrawal if I entered my personal data incorrectly?
- What is the minimum amount to be withdrawn?
- When does the amount in my wallet expire?
- How often can I withdraw money from my BeMyEye wallet?
Technical Issues
- The application can't authenticate me during login
- Can't see missions near me
- My camera doesn't work properly
- The application can't determine my geolocation
- Uploading issue - I can't submit my mission. Progress bar is stuck
- The barcode scanner doesn't work