We're constantly optimizing our app to fix any issues our Eyes are experiencing. If you're experiencing issues with your camera, please follow the below suggestions to improve the stability of your camera:
- empty your device cache
- uninstall and download the app once more
- be sure to give the app all permissions
- keep your wifi connection always switched on (even without a network to connect to)
- keep your energy save mode OFF whilst using the app as this limits its performance
- do your check-in outdoors
Unfortunately, in some devices the camera is not supported. This applies to Xiaomi / Redmi and Pocophone devices. At the moment, we don't have a solution for this and advise you to use a different device, if available.