Reporting an issue with your account

Are you still experiencing issues with your account after reading our FAQ articles? Please report them using our dedicated form for account issues.

Report your issue here

We try to respond to your ticket within 24 hours on weekdays and kindly ask you to open only 1 ticket per issue.

Account issues that can be reported through this form:

* You lost access to your account or previously deactivated your account

* You wish to change your email address and no longer have access to your previous email address

* You have a new device (=phone) and your account needs to be disconnected from the device you used previously