Mathilda

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Activity overview

Latest activity by Mathilda
  • Mathilda created an article,

    What is a Sort code and ABA code?

    One of the payment methods we offer is paid by bank, using our payment provider MangoPay. When setting up this payment method you'll need to fill in your bank account details:1) Account number - yo...

  • Mathilda created an article,

    Why is the "Reserve" button not active?

    If you you're not able to book a mission (the "Reserve" button is not active), this might be due to the following reasons: You previously reserved a mission, but did not complete it in time. It's ...

  • Mathilda created an article,

    Why do I need to take the Onboarding Mission?

    “My First Mission” will help you get a better understanding of how the app works and how to complete missions, so you can start doing 'real' missions with more confidence. You don't need to visit t...

  • Mathilda created an article,

    Gender/age filtered missions

    Some of our missions should only be carried out by Eyes that meet certain parameters of age and/or gender. If you don't meet the requirements, as your account will hold this data, those mission wil...

  • Mathilda created an article,

    What does the error 'Time Expired' mean?

    If you see the error notification 'time expired', it means that, unfortunately, you took too long to complete your mission. Please note that when you reserve a mission, you must complete it within ...

  • Mathilda created an article,

    Important information regarding our Support Help Centre

    Hi from us at BeMyEye,   We're currently improving our support help centre to better assist you when you're experiencing issues. We're adding useful FAQ articles to help you navigate your app, acco...

  • Mathilda created an article,

    American metric system

    Unfortunately, the American metrics system is not supported in our app at the moment. Please convert the distance values using an online converter or the below information. 1 km = 0.6412 miles = 10...

  • Mathilda created an article,

    Social Distancing Mission

    Before you can start missions, we will ask you to complete the “social distancing” test. Our goal is to make sure you know all the requirements when visiting crowded places and to help you minimise...

  • Mathilda created an article,

    Can I perform 2 missions at the same time if they are in the same store?

    This is technically possible :) If you spot that there's multiple missions open for one location, you can decide to perform both missions (less travel!). Just click the pin on the map and reserve t...

  • Mathilda created an article,

    Where can I find Incomplete or Reject mission reason?

    If the mission was performed with violation of the instructions or we found mistakes that you made in the mission, we will send it back to you with Incomplete status or reject it.In this case, you ...