Mathilda

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Recent activity by Mathilda Recent activity Votes
  • How many photos can I submit per question?

    The maximum amount of photos that can be taken in one question is 30 photos. Luckily, we often don't ask you to take that many photos in one block, but instead we would use the repeatable block sys...

  • Shelfscanner missions

    In some of our mission we'll ask you to take photos using our Shelfscanner. This is because these photos need to meet certain requirements in order for us to be able to process them. In this articl...

  • What is a Sort code and ABA code?

    One of the payment methods we offer is paid by bank, using our payment provider MangoPay. When setting up this payment method you'll need to fill in your bank account details:1) Account number - yo...

  • Getting started

    Hi! Nice to see you here.   So, you've signed up and now what? In this article we'll explain you how to get started with your first missions. Are you ready? Read on!   Browsing missions First, open...

  • Why is the "Reserve" button not active?

    If you you're not able to book a mission (the "Reserve" button is not active), this might be due to the following reasons: You previously reserved a mission, but did not complete it in time. It's ...

  • Why do I need to take the Onboarding Mission?

    “My First Mission” will help you get a better understanding of how the app works and how to complete missions, so you can start doing 'real' missions with more confidence. You don't need to visit t...

  • How should I upload my documents to withdraw a payment?

      The management of the service of uploading the ID is entrusted to an automated system on which we have no type of manual control. However, at least at the beginning, it is not strictly necessary ...

  • Reporting a technical issue

    Before contacting us about your technical issue, we ask you to perform the actions below, as these will often fix the issue: Empty your device cache Reinstall the app Make sure to give the app all...

  • Examples of 'incomplete' reasons

    It can happen that your mission will be sent back to you with a status 'incomplete'. This can be due to a number of reasons. Some of these are listed below. To get an even better understanding of t...

  • Reporting an issue with your account

    Are you still experiencing issues with your account after reading our FAQ articles? Please report them using our dedicated form for account issues. Report your issue here We try to respond to your ...