The store is closed or impossible to be found at the given address

In some cases it may happen that a store is closed, moved to a different address, a different store chain has replaced the store etc. If you think there's a problem, just follow the flow we have built in our app so we can verify if there was indeed an issue. After we verified the issue, we'll make sure to compensate you if you weren't able to carry out the mission due to the store problem.

When you go to the location of the store, provided in the mission, and you think there's an issue, please select 'There is a problem' during check-in and select one of the below 'store problems': 

• Store permanently closed: choose this option when the store is permanently closed and take a clear photo showing that the store is indeed closed. 
• Store temporarily closed: choose this option when the store is only temporarily closed and take a clear photo that shows us the store is only close temporarily.
• No store: choose this option if there is no store at the address provided and take a clear photo that shows us there's indeed no store.
• Store chain changed: choose this option if the name of the store (store chain) has changed, but the type of store has remained the same (for example, it's still a supermarket). Take a photo of the new store clearly showing the name and proceed with the mission.
• Store type changed: choose this option if the type of store has changed and take a photo of the store that shows us the type of store has indeed changed.
• Store under work: choose this option if there's maintenance ongoing and you're not able to enter the store. Take a clear photo showing us you're unable to enter the store.
• Other problem: choose this option if none of the above options fit. 

Remember it's your responsibility to check the openings hours of the stores you're visiting, so any mission marked as 'store temporarily closed', while you visited outside of opening hours may result in your mission being rejected or send back as incomplete.

Do you still have a question? In order for us to quickly resolve your question, please make sure to provide us with the ID of the mission (or mission name and store address in case you haven't perform mission yet). Without the mission ID we won't be able to help you with your question. Send your question about certain mission here