Why did my mission come back with status 'incomplete'?

An incomplete status means that we have reviewed your mission report but have not been able to approve it, as it was not properly carried out.

When you receive your mission back with a status 'incomplete', you have the ability to adjust your given answers and submit your mission again. Sometimes this will require you to return to the store, but on some occasions you'll be able to correct it from any location. In your report and in the comment section you can find what was wrong and what needs to be adjusted.

Note. you can only adjust your report through the app and we don't accept any information on email.

Curious to know some of the reasons for why we sent missions back as 'incomplete'? You can find them here.

To adjust your mission you will need to select this option in the app. You can either accept or decline to complete the mission and have 3 hours to let us know your decision. If you accept it, you have 24 hours to make the adjustments.

 - If additional pictures are required: you need to go back to the store, check-in again and complete the mission

 - If only written information is required, you can 'force' the second check-in (wherever you are) selecting 'The location is misplaced' and take a picture of the floor (for example)

In order for us to quickly resolve your question, please make sure to provide us with the ID of the mission. Without the mission ID we won't be able to help you with your question. You can report your question about certain Incomplete mission here.